Contact information

Contact Information Policy – Cavalli Motorcycles

At Cavalli Motorcycles, we are committed to providing clear and accessible communication for all customer inquiries, support requests, and order-related questions.

How to Contact Us

Customers may contact us through the following methods:

We aim to respond to all inquiries in a timely manner during regular business hours.

Response Times

  • Emails: Typically within 24–48 business hours

  • Phone / WhatsApp: Response times may vary depending on volume

Please note that response times may be longer during weekends, holidays, or high-volume periods.

Customer Responsibility

To help us assist you as efficiently as possible, please ensure that:

  • You provide accurate contact information

  • You include your order number (if applicable) in all communications

  • You clearly describe your inquiry or issue

Scope of Support

We are happy to assist with:

  • Order status and tracking

  • Product inquiries and availability

  • Exchange and store credit requests

  • Shipping and freight questions

Please note:

  • We do not provide installation services or mechanical advice beyond general guidance

  • Customers are responsible for confirming part compatibility and fitment prior to purchase

Business Address

Cavalli Motorcycles
Unit 101, 7927 River Road
Richmond, British Columbia
Canada

Changes to Contact Information

We reserve the right to update or modify our contact information at any time. Any changes will be posted on our website.

By using our Services, you acknowledge and agree to this Contact Information Policy.